As a former employee that quit, i feel obliged to point out what i have seen at an Emeritus facility in Denver.
It was very short staffed with people that do not have the same understanding of standard of living or language skills and who routinely misplace personal items. It was negligent in the nursing care given to the residents of memory care, many over-medicated or meds changed so often that they degraded the quality of life and hastened the death of these people.
It was heart wrenching to watch this happen and to answer the families questions about what was happening. The understaffed nurses are not to blame for the culture of greed that comes from upper management. The Exec Dir. at Rosyln is comparable to darth vader in her approach to connecting with the residents.
It is hard not to blame her but she is doing it for her own sanity because she could not 'care' and do the job of increasing revenue and decreasing cost.
It is truly the bottom line that counts at emeritus because they answer to shareholders that want dividends. This company will be sued in a class action lawsuit after enough people discover that the level of care was significantly different than what was promised, the consistent negligence is company wide and that the nurses are mismanaging the care because they are consistently understaffed.